Shipping policy

We strive to process and ship your orders as quickly as possible. Typically, orders are processed within 1 business day. However, during promotion periods, processing times may extend up to 4 business days.

Please note that the timelines mentioned above reflect the time it takes for us to prepare and deliver your order to the shipping facility. Once the package is handed over, their shipping time estimates (provided at checkout) will apply and are in addition to our processing time.

We appreciate your understanding and patience.

Delivery and Risk of Loss

Orders ship to the address entered at checkout. Please review your shipping address carefully before placing your order. We can’t change it once the order has shipped.

Most orders ship with DHL, and final delivery to your door or mailbox is often made by USPS. Your tracking may show both carriers.

Title and risk of loss pass to you when we hand your order to the carrier. An order is considered delivered when the carrier marks it delivered to the address provided at checkout.

Lost, Misdelivered, or Stolen Packages

Once your package leaves our facility, delivery is handled by our carrier partners. Hormone Specialist is not responsible for packages that are lost, delayed, misdelivered, or stolen after carrier handoff, or for delivery problems caused by an incorrect address.

If your tracking shows delivered but you haven’t received your order, please check with household members and neighbors first. Then email us at support@hormonespecialist.net within [14] days of the delivery date with your order number. Because we’re the shipper, we can open a claim with the carrier on your behalf. We’ll review each case and may offer a replacement or refund at our discretion.

Shipping Information

To deliver your order, we share your name, shipping address, and related order details with our shipping carriers, which may include DHL and USPS, as described in our Privacy Policy.